Shipping policy

Order Processing and Delivery Estimates

Order processing time

Once orders are placed, we immediately begin processing them in Japan. Processing takes 3 to 5 business days on average, but can be longer for pre-order items and restocking items.

All orders are shipped via Japan Post, Japan's national postal service, and come with a tracking link upon dispatch.

Delivery estimates (as of 22 July 2026)

  • 8–10 business days: China, Hong Kong, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam

  • 9–12 business days: Canada, France, Germany, United Kingdom

  • 10–13 business days: Australia, Denmark, Finland, India, Indonesia, Italy, Netherlands, New Zealand, Sweden, Switzerland

  • 12–15 business days: United States

  • 11–18 business days: Rest of the world

The estimates above are for the International Airmail (Tracked) shipping option and include a 3 to 5 day processing time. These are estimates only — actual delivery may experience delays at local customs or with local carriers due to seasonal congestion or labour disruption, which are outside our control.

International Shipping Rates

All orders are shipped directly from Japan. If your country is available for selection at checkout, we can ship to your location.

Shipping costs are shown clearly at checkout before you complete your purchase. Tracking is included with every order. We also offer free shipping on all orders above US$75 — applied automatically, no code needed.

Restricted Items

Certain items can't be shipped internationally by air due to shipping regulations. These may include, but aren't limited to:

  • Spray adhesives, aerosol fixatives and other pressurised products

  • Alcohol-based marker refill ink and other flammable liquids

  • Butane canisters for wax-seal tools

  • Cutters, craft knives and other bladed tools, in markets with import or age restrictions on blades

If any item in your order can't be shipped due to international shipping restrictions or regulatory changes:

  • That item is removed from your order and you won't be charged for it

  • You'll only be charged for items that can be shipped successfully

  • No substitutions are made without your consent

  • No unexpected or additional charges apply

Frequently Asked Questions

How will I know when my order has shipped?
Once your order is dispatched, you'll receive an email with your tracking number and a link to monitor your delivery. Keep an eye on your tracking updates to avoid missed deliveries. Once your parcel leaves Japan, it's handled by your country's customs and local postal services — for delivery queries after that point, contact your local postal service directly with your tracking number.

What does it mean if an item says (Restocking)?
Items marked (Restocking) are available for purchase, but stock isn't guaranteed, as they may have already sold out across our suppliers. We'll do our best to source the item for you. If we can't secure it, that item is cancelled from your order at no charge and you'll be notified by email.

I accidentally placed a wrong order. Can I make changes?
Contact us immediately and we'll do our best to help. As our team begins sourcing your items right away, we can't guarantee changes once an order has been placed. Our policy doesn't allow for cancellations, refunds, or exchanges after an order is confirmed, so please review your order carefully before checking out.

I accidentally entered the wrong shipping address. Can I change it?
Contact us as soon as possible and we'll do our best to update your address before your order is dispatched. We can't guarantee changes once processing has begun, and we're unable to take responsibility for orders shipped to an incorrectly entered address. Please double-check your shipping details before completing your purchase.

Will I be charged import duties or taxes?
Depending on your country and order value, your local customs authority may apply import duties or taxes on arrival. This is common in countries such as the UK, EU member states, Canada, Mexico, Brazil, Indonesia and India, among others. These charges are outside our control and are the customer's responsibility. We recommend checking your country's import regulations before ordering.

As of 1 July 2026, we fully handle customs duties for US-based customers on our end. No payment is required at delivery.

What should I do if my order is lost or stuck in customs or transit?
If your tracking hasn't updated in an unusually long time or shows no movement, first check for any notices from your local customs or postal service — missed delivery slips and customs notifications are a common reason for delays, and parcels are often held at a local facility awaiting collection or clearance.

Use the tracking number in your dispatch email to follow up directly with your local postal service. If your local postal service can't assist, reach out to us and we'll liaise with Japan Post on your behalf.

Most transit delays occur on the destination country's end and are outside our control. We're also unable to take responsibility for theft or loss caused by local postal services.

What happens if my parcel isn't collected and returned to Japan?
If a parcel is returned to us due to a failed or missed collection, contact us to arrange redelivery. An additional handling fee of US$15 plus re-shipping charges will apply.


It's the customer's responsibility to monitor tracking and get in touch in the event of a return. Returned items not claimed within 30 days of being returned to us are disposed of, and we're unable to offer a refund or reshipment after this point.